1 Message

Tue, May 10, 2022 3:01 PM

New phone number tied to someone else’s account

I got a new phone number for myself recently. After updating all my accounts with the new number, I began getting xFinity text alerts from someone else’s account sent to my phone - I assume whoever had the phone number before I did. Is there any way for me to have my number taken off of their accounts to ensure they’re separated? Whoever the old owner of the phone number is seems to not like paying their bill, as they received a notification that service was deactivated due to lack of payment, and my service appears to still be active and I know for a fact my payment cleared.


Official Employee


851 Messages

5 m ago

Good morning, @user_9ef152. I know how frustrating it may be to receive text for an account that is not yours. Since this is a security issue, you will need to contact our Customer Security Assurance Team. They will be able to get this sorted out for you. 


Please call, 1-800-XFINITY, and inform them of the issue, and they can get you transferred to them. 

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