Frequent Visitor
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12 Messages
New internet service and Primary Role...
Good morning. I got internet installed and the Primary Role user must have been made up at the time of install. I don't know the password. I am listed as Manager but need to be raised up to the Primary Role so I can create a new user. Thank you.
Accepted Solution
XfinityMichaelC
Official Employee
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4.1K Messages
10 months ago
Hello, @BobMD! Thanks for reaching back out to us. When it comes to the Xfinity ID and user roles this is something you would need to reach out to our Customer Security Assurance (CSA) team. They can be reached at 1-888-565-4329 8:00 am - 12:00 am EST. Please let us know if there is anything else we can assist you with.
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