Visitor
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1 Message
New customer can not sign in
I'm trying to setup internet, I'm a new customer. I completed the order for 300 mbps on the May 22nd. The $1 has come out of bank account for automatic payments. When I try to login it won't let me in the account and I can not activate the internet with my own equipment.
Is there a time period where you can't sign in or something.
XfinityChristina
Official Employee
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923 Messages
3 years ago
Hi, @AVH_1. From the sounds of it, it my not have completed on our end and you may have recently had the $1 charge fall off/refunded. The other thing that could be at hand here is you need to set up an account for the first time, going to https://comca.st/3wLMNQN and hitting sign up instead of log in. Those are the 2 most common issues I see related to a situation this like. Please send us a DM with your name and address in full so we can look into this further.
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