1 Message

Tue, May 24, 2022 3:12 PM


New customer can not sign in

I'm trying to setup internet, I'm a new customer. I completed the order for 300 mbps on the May 22nd. The $1 has come out of bank account for automatic payments. When I try to login it won't let me in the account and I can not activate the internet with my own equipment.

Is there a time period where you can't sign in or something.

Official Employee


903 Messages

6 months ago

Hi, @AVH_1. From the sounds of it, it my not have completed on our end and you may have recently had the $1 charge fall off/refunded. The other thing that could be at hand here is you need to set up an account for the first time, going to https://comca.st/3wLMNQN and hitting sign up instead of log in. Those are the 2 most common issues I see related to a situation this like. Please send us a DM with your name and address in full so we can look into this further. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 


Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3wLyegf

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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