Visitor
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1 Message
New Account seems bricked
Yesterday I created a new account and ordered internet service to be installed on 3/28/2026 between 10 and 12. Overnight, I received several emails saying I need to complete my order. But every time I try to log in, I get hung in a loop, or it freezes with the " Oops, something happened message." I need to confirm that the appointment still stands and I can start service as expected.
Thank you.
XfinityDena
Official Employee
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4.2K Messages
5 hours ago
@user_x8jycf
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityDena
Official Employee
•
4.2K Messages
4 hours ago
@user_x8jycf
Thank you for working with me to check in on the order. I am happy we were able to get the new account set up and will follow up with the installation of your new services! If you have any additional questions before our next follow up, you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy week! Talk to you again soon!
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