Visitor
•
4 Messages
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and internet explorer. I even cleared my cache and I still get this error.
Also, when I try to look up my xfinity ID, I get this error message: "This information doesn't match our records". I have already gotten the verification code.
XfinityBillie
Official Employee
•
4.2K Messages
6 hours ago
@Bruisedwater Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Did you ever receive any type of confirmation email with the services you've selected? If you hadn't received that confirmation email within 24 hours, there is the chance that the account may not have been created or there may have been an error on the back end.
6
0