Visitor
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2 Messages
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is,
Something unexpected happened.
Try refreshing the page. If the problem persists, please check back later.
During the account registration process the app asked me to merge an existing account I had and I selected yes. It seems the merge process has failed and bricked the account.
After searching through this forum I see other people have similar bricked account issue. I tried to get help through chat, however they were not able to resolve the issue.
The suggested solution was activating my account on their end, which will only trigger the billing cycle without properly setting up my account.
EG
Expert
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114.7K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.7K Messages
4 hours ago
Good morning user_lbg63q! Thanks for making us aware of this trouble with linking the account and accessing your new account. I'm sorry for the trouble this is causing with accessing your account details. Once an account is created online there could be issues with accessing the details before the activation is completed, however I would love to look into things to see what happened with the account. If you use a private or incognito browser are you receiving the same error? Is the previous account still active?
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