Need to transfer account ownership to roommate remotely

I am moving out, but my roommate is staying at the same service address. I need to transfer full ownership of the Xfinity Internet account to him while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in Minnesota, and the new account holder is in Singapore, so we need to complete the ownership change remotely. Please help initiate an Account Change Request and let me know how I can securely provide the required account details.

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XfinityBenny

Official Employee

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1.6K Messages

2 hours ago

@user_4bqry6 Thanks for adding a post. We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_4bqry6

Need to transfer account ownership to roommate remotely

XfinityBenny

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