Visitor
•
1 Message
Need to Remove Modem from my Account
Hi Xfinity team! I need to unregister the Netgear modem that is currently registered to my account so that I can give it toy neighbor who is signing up for Xfinity internet. I haven't been able to do this in the Xfinity app. Could you assist?
Device: C250100NAS
Thanks!
[Edited: Personal Information]
CCAlisha
Problem Solver
•
571 Messages
2 years ago
Hi, there! I would be happy to help get the equipment removed from your account, so your neighbor can start using it. 😀 This is something we will need to do on our side. Please send us a direct message with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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