Visitor
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1 Message
Need To Cancel All But Internet Service
The cost of both TV and internet with Comcast/Xfinity has become excessively high, especially after my last 2 year contract expired in May and you all immediately hiked my monthly bill by about 25%, while adding nothing to my service. I will have to live without the TV service, since I can only afford internet at this point and expect to save significantly by dropping your TV service.
Please advise how I must go about getting this done immediately.
XfinityJamesC
Official Employee
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1.8K Messages
1 year ago
Greetings, @user_27d2e4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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