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Need to add authorized user for equipment return but I can't because "This account is no longer active. Users cannot be added."
I have deactivated my account because I moved. I need to add an authorized user so that my roommate can return the equipment. When I go to my account settings online it says
"This account is no longer active. Users cannot be added."
Will anyone be able to return the equipment at any xfinity location? Thanks.
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