Visitor
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1 Message
Need help with something
Please help me cancel my services as I am moving and yall are too expensive after your discounts.
Visitor
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1 Message
Please help me cancel my services as I am moving and yall are too expensive after your discounts.
user_0yw6o7
Visitor
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7 Messages
2 months ago
Just did this two days ago. Easiest way is to take your equipment to your nearest Xfinity store. Walked right in the door and told the agent I would like to cancel and close out my account. He scanned the equipment, cancelled my service, and provided me with a printed receipt. I then logged into the app/account and removed my automatic billing and credit card info to ensure not funny business on the back end. Was so simple.
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XfinityBradM
Official Employee
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1.1K Messages
2 months ago
@user_uof635 Our team can assist with getting that change processed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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