Visitor
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1 Message
Need help with something
Please help me cancel my services as I am moving and yall are too expensive after your discounts.
Visitor
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1 Message
Please help me cancel my services as I am moving and yall are too expensive after your discounts.
user_0yw6o7
Visitor
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5 Messages
14 hours ago
Just did this two days ago. Easiest way is to take your equipment to your nearest Xfinity store. Walked right in the door and told the agent I would like to cancel and close out my account. He scanned the equipment, cancelled my service, and provided me with a printed receipt. I then logged into the app/account and removed my automatic billing and credit card info to ensure not funny business on the back end. Was so simple.
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XfinityBradM
Official Employee
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1K Messages
14 hours ago
@user_uof635 Our team can assist with getting that change processed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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