Visitor
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4 Messages
need help with porting in phone number from Century Link
Been at it for over a month. Xfinity reps try but get nowhere. They asked me to call Century Link directly. CL said I should not be involved. Xfinity says my current PON expires tomorrow and we then have to start all over again.
How do I resolve this issue?
XfinityRaul
Official Employee
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3.2K Messages
29 days ago
@user_ks16iz I would be more than happy to help port your number over. Let's continue our conversation via DM.
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EG
Expert
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122.1K Messages
28 days ago
@user_ks16iz @XfinityRaul
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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user_ks16iz
Visitor
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4 Messages
14 days ago
The Xfinity team was able to resolve this issue at long last! They were persistent and kept me up to date along the way. Thank you Xfinity. I don't know exactly what the problem was, but I suspect it was something on the side of the previous provider. Xfinity team got it sorted out.
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