Need help verifying account is closed

I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explained that Xfinity called me. The rep didn't know anything about the cancellation and said I may get another call. Can a moderator look into my accounts to make sure the older one gets closed out?

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XfinityRay

Official Employee

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3.6K Messages

1 hour ago

It was great working with you to ensure you only have one account, @FTTBay! We were able to get the closure set up and reviewed the billing to ensure that is correct. It will update on the final statement that comes by USPS mail within a few weeks with the billing credits. Thanks for continuing to be a part of our family and for working through this with our team!

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XfinityThomasA

Official Employee

•

3.1K Messages

4 hours ago

Hey there, FTTBay. Congradulations on your move and for taking Xfinity with you into your new home! Our team can help. If you could please send a direct chat message with your full name and both the old and new complete service addresses to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Sign-In and Account Management

FTTBay

Need help verifying account is closed

XfinityRay

XfinityThomasA

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