Visitor
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4 Messages
Need Help Removing Old Linked Account
I have Xfinity internet and online my account shows two addresses: my current address where I've lived for many years and my old address. I am unable to remove the old address through "Manage Linked Accounts" as I get a "Hmm that page didn't load correctly error". Would appreciate any assistance.
XfinityKei
Official Employee
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2.1K Messages
24 hours ago
@user_1dpdzj I'm sorry to hear you experienced some issues while trying to unlink your accounts. Can you log out and back in to confirm if it removed from your last attempt?
Just to confirm, Did you follow the steps in this link https://www.xfinity.com/support/articles/switching-between-multiple-accounts
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user_1dpdzj
Visitor
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4 Messages
23 hours ago
OK so I managed to unlink my old account using the Xfinity app, however I am still unable to add a mobile number to my current account as it still gives the error that it's linked to an active account.
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