Visitor
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5 Messages
Need help, my new account got disconnected due to last tenant not paying.
Hi there.
I got Xfinity internet a couple of days ago.
today I got a call from Xfinity saying my account was flagged due to the previous tenant at this address not paying. So I needed to pay that debt in order to keep my services.
long story short, that tenant was able to pay today but still my service was disconnected.
regular reps can’t restore service because they don’t have the authorization. They need a supervisor or higher up to do it. I can’t get in touch with a supervisor or higher up. I need someone with the authority to unblock the address and restore my service. A ECM ticket was open. Would like a solution asap please.
Thank you
XfinityEmilyB
Official Employee
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2.1K Messages
3 days ago
@Winlym Welcome to our community forum! Thank you for reaching out to my team so we can get your service back up and running. I rely on my internet every day so I'd be frustrated if it was interrupted and I appreciate the opportunity to make this right.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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Again
Expert
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31.7K Messages
3 days ago
@Winlym
Just an FYI....you don't/didn't need to pay the last tenants' bill. All you needed do was to go to an Xfinity store and show your lease and driver's license to prove you aren't that person. I apologize for the misinformation. 😡
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