Visitor
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2 Messages
Need help linking apartment-provided Xfinity Internet to my own Xfinity ID
Hi, my apartment provides Xfinity bulk/managed WiFi, and the gateway for my unit is already active. The Xfinity login currently used for the unit belongs to a former roommate. I'm the current resident and need the property Internet service linked to my own Xfinity ID so I can manage the service. Could an Xfinity employee help me with the account-linking process? I can provide my full name, address, and Xfinity ID by direct message.
XfinityRaul
Official Employee
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3K Messages
1 day ago
@michaeldai Thanks for reaching out to us via Forums. The profiles to the bulk accounts are managed by the property manager. You'll need to speak to your leasing office for assistance with this particular profile.
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michaeldai
Visitor
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2 Messages
19 hours ago
Thanks. I already contacted the Willowtree leasing office. They told me they cannot verify or manage Xfinity accounts, gateways, or bulk activations, and that those are managed directly by Xfinity. Could you clarify exactly what the property manager needs to do or ask them to do? If this needs Xfinity's Bulk/Managed WiFi team, can you connect me with that team or share the correct contact?
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