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michaeldai
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Saturday, August 15th, 2026 2:56 PM

Need help linking apartment-provided Xfinity Internet to my own Xfinity ID

Hi, my apartment provides Xfinity bulk/managed WiFi, and the gateway for my unit is already active. The Xfinity login currently used for the unit belongs to a former roommate. I'm the current resident and need the property Internet service linked to my own Xfinity ID so I can manage the service. Could an Xfinity employee help me with the account-linking process? I can provide my full name, address, and Xfinity ID by direct message.

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19 hours ago

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XfinityRaul

Official Employee

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1 day ago

@michaeldai Thanks for reaching out to us via Forums. The profiles to the bulk accounts are managed by the property manager. You'll need to speak to your leasing office for assistance with this particular profile.

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michaeldai

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19 hours ago

Thanks. I already contacted the Willowtree leasing office. They told me they cannot verify or manage Xfinity accounts, gateways, or bulk activations, and that those are managed directly by Xfinity. Could you clarify exactly what the property manager needs to do or ask them to do? If this needs Xfinity's Bulk/Managed WiFi team, can you connect me with that team or share the correct contact?

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XfinitySean

Official Employee

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868 Messages

We appreciate you checking in with your leasing office! We can definitely take a look to see what we can do. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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