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user_3h20xd
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Visitor

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2 Messages

Monday, February 2nd, 2026 5:16 AM

Need Help Activating Peacock Premium - Diamond Rewards Member

Hello,

I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer.

I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following message: “We’re sorry, your account isn’t eligible for this Peacock offer.”

Can someone please help clarify why this is happening? Thanks.

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6 hours ago

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XfinityQuemekia

Official Employee

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882 Messages

6 hours ago

Hi there @user_3h20xd! We truly appreciate your loyalty and want to be sure you're able to redeem your diamond member rewards! To confirm, have you redeemed the reward, before trying the activation steps?

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user_3h20xd

Visitor

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2 Messages

No, I’ve never had the opportunity to redeem the reward. It doesn’t show up as an option when I’m on my Rewards page, which is why I’ve tried coming at it from a few different angles already. 

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6 hours ago

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XfinityQuemekia

Official Employee

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882 Messages

@user_3h20xd Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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