Visitor
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1 Message
Need help Account reward Status
I’ve reached out to customer support twice regarding this issue and it still hasn’t been resolved. All I’m asking is to have my account updated to the correct status.
I’ve been a loyal customer with multiple services, and unfortunately my recent experiences with support have been very disappointing. I was told I would be upgraded to Diamond status, yet my account still reflects Gold. I feel like I’ve been given conflicting information and keep getting redirected without a clear resolution. I am under the impression I should at the very least qualify for Platinum. I was told last chat that they value my service and I would have diamond status in the next 24hours which I have saved in the transcripts and that was 48 hours ago!
XfinityDuron
Official Employee
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492 Messages
3 hours ago
I completely understand the urgency considering the loyalty and time you have been with us. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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