1 Message
Need Assistance Getting Unlimited Data For Wifi
Hi,
I've recently gotten xfinity wifi as it came with my apartment complex, however I stumbled upon the data cap that all the plans have. I do not want a limit to my internet data, so I began searching for how to get the xfi complete package. After a gruesome hour I found a way to checkout the xfi complete internet addon. I went to view my data usage and still found my data is capped at 1.2 tb. There hasn't been any billing or notification on my end showing that I paid for the addon, though I am worried that I will be billed for something that isn't working for me. Please, can I just have unlimited internet data.
XfinityThomasC
Official Employee
•
2K Messages
3 months ago
Hello @user_9el8h934543
My apologies that xFi Complete did not get added to your account.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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