Visitor
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1 Message
Need a new remote
The plastic outer layer of my remote is breaking down, it is my original one and gets 90% of the use. How do I get a replacement one
Visitor
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1 Message
The plastic outer layer of my remote is breaking down, it is my original one and gets 90% of the use. How do I get a replacement one
XfinityQuemekia
Official Employee
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1.1K Messages
3 hours ago
Hi @user_ybxuza, it sounds like your original remote has definitely earned its retirement! We can absolutely get that swapped out for you. If you want a replacement right away, just bring your old one into your local Xfinity Store and our team will hand you a new one on the spot.
We can also ship one directly to you if that is more convenient! Which option works best for you?
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