Hi there, @user_grvvph! Thanks for reaching out about the name change. We are happy to further help! We can put in a ticket to have that updated or you can visit your local Xfinity store with your name change paperwork. In the ticket, we have you upload the paperwork in a secure link sent through email.
Please send us a direct message with your full name (the previous name, before the change) and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
3.5K Messages
3 hours ago
Hi there, @user_grvvph! Thanks for reaching out about the name change. We are happy to further help! We can put in a ticket to have that updated or you can visit your local Xfinity store with your name change paperwork. In the ticket, we have you upload the paperwork in a secure link sent through email.
Please send us a direct message with your full name (the previous name, before the change) and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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