Name Change on account

user_k5om3i Hi there! You reached the perfect team to help out with the account change. Thank you for creating the post for us on our Xfinity Forums. I am happy to help out. Since this is specific to your account I would like to keep your details private. Please send us a direct message with your current name and service address. From there we will open a request without account change team.

You will need to upload the name change documentation to a secure portal and our team will make the corrections from there. 

For your online details you can make those changes through your account access. Here are the steps - https://www.xfinity.com/support/articles/chosen-name-pronoun-faqs

 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514