Visitor
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1 Message
Name change and payment plan changes
Im trying to change payment plan, but due to my brother’s name is on the account and not mine (account was given to me, and i have been doing the payments) i could not change anything, as i am trying to reduce the internet plan.
XfinityAlfonso
Official Employee
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2.3K Messages
9 hours ago
Hello user_bxswo4 thank you so much for reaching out on our Xfinity Forums! It sounds like you're having issues when changing the plan online due to permissions or user roles. The article below will help you adjust those permissions, so you can make changes online and the Primary or authorized Account Manager. Let us know if this helps.
Manage User Roles and Permissions on Xfinity Accounts
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