Visitor
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1 Message
name change and auto pay
hello - I have recently changed my name and need to update it on my account. There is no place for me to update on my own.
Neither am I able to confirm that my account is set up for auto pay nor can I confirm the card this ACH is coming from.
Thanks!
XfinityAlfonso
Official Employee
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2.8K Messages
7 hours ago
Hello user_kcl2o8, thanks so much for reaching out here with these questions on our Xfinity Forums! When changing the legal name on the account, we do need to see official documentation of the change to reflect this in our systems. We can assist here, however, you can also visit us at our Xfinity retail locations as well for more direct and immediate assistance.
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