allen6's profile

Contributor

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46 Messages

Tue, Aug 9, 2022 9:48 PM

Name at log on not always showing

Hello:

I am using FF 103.02  with windows 10 64.  when  I logged on a few weeks ago i always saw my name.  Now it is some it shows other times it does not show,  I then am told to try to log in on again, and it takes me to a page that looks like a billing type page, i put enter same login information and i get right in, can anyone figure out what's happening:) thank you very much

Again

Expert

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28K Messages

2 m ago

@allen6 

Hello:

I am using FF 103.02  with windows 10 64.  when  I logged on a few weeks ago i always saw my name.  Now it is some it shows other times it does not show,  I then am told to try to log in on again, and it takes me to a page that looks like a billing type page, i put enter same login information and i get right in, can anyone figure out what's happening:) thank you very much

Try clearing your cache and cookies, closing your browser, then re-opening it. 

allen6

Contributor

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46 Messages

@Again​ thank you it did work

allen6

Contributor

 • 

46 Messages

1 m ago

thank you,  your suggestion solved the issue!

Official Employee

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112 Messages

@Again thank you for helping out the team and the community with this resolution, we appreciate you being one of our experts. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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