Name at log on not always showing

@allen6 

Hello:

I am using FF 103.02  with windows 10 64.  when  I logged on a few weeks ago i always saw my name.  Now it is some it shows other times it does not show,  I then am told to try to log in on again, and it takes me to a page that looks like a billing type page, i put enter same login information and i get right in, can anyone figure out what's happening:) thank you very much

Try clearing your cache and cookies, closing your browser, then re-opening it. 

thank you,  your suggestion solved the issue!