My WiFi pass has been discontinued but I still got charged

Hello,

I have been having problems logging into my WiFi now pass - it says account doesn’t exist - although I still receive emails.

when they send code to verify email, since I signed up using email - it says code not valid.

I received an email of payment being processed, then after few days I got an email saying my account has been cancelled.

i need help to talk to someone who can help me with this