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user_991252
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Visitor

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5 Messages

Saturday, October 25th, 2025 11:44 PM

My username is not accessible.

When I got my new Xfinity ID a couple of weeks ago, it cannot be signed into. Now I cannot stream using my Xfinity Stream app, viewing my account, etc.

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Updated 

27 days ago

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XfinityMarshante

Official Employee

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691 Messages

27 days ago

Hello @user_991252, thank you for taking the time to leave a post. Sorry to hear that you encountered issues accessing your online account with your Xfinity ID.  When you try logging into your online account with your Xfinity ID, what error message is it giving you? 

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user_991252

Visitor

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5 Messages

Something went wrong error when signing in to Xfinity Stream.

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27 days ago

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XfinityThomasA

Official Employee

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3K Messages

 

user_991252 - Thank you for sharing the message you're receiving. That is not the message we want. We will get to the bottom of this. Just to confirm have you tried uninstalling and reinstalling the Steam app? Also, are you able to log into your account just fine otherwise?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_991252

Visitor

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5 Messages

I tried uninstalling and reinstalling but to no avail.

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27 days ago

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XfinityRichard

Official Employee

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2.6K Messages

Thank you for trying that troubleshooting step. Please be assured you reached the right person to assist you not being able to access Xfinity Stream. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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