My username is not accessible.

When I got my new Xfinity ID a couple of weeks ago, it cannot be signed into. Now I cannot stream using my Xfinity Stream app, viewing my account, etc.

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XfinityMarshante

Official Employee

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617 Messages

11 hours ago

Hello @user_991252, thank you for taking the time to leave a post. Sorry to hear that you encountered issues accessing your online account with your Xfinity ID. When you try logging into your online account with your Xfinity ID, what error message is it giving you?

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user_991252

Visitor

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4 Messages

Something went wrong error when signing in to Xfinity Stream.

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10 hours ago

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XfinityThomasA

Official Employee

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2.9K Messages

user_991252 - Thank you for sharing the message you're receiving. That is not the message we want. We will get to the bottom of this. Just to confirm have you tried uninstalling and reinstalling the Steam app? Also, are you able to log into your account just fine otherwise?

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10 hours ago

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Sign-In and Account Management

user_991252

My username is not accessible.

XfinityMarshante

user_991252

XfinityThomasA

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