My old account ending in 9598 is disconnected and still attached to my Xfinity ID

I need help from a human with an account-linking problem. I moved service on September 1. My old account ending in 9598 is disconnected and still attached to my Xfinity ID mgt4. My move confirmation states that the new address has a new account number, but that new account is not linked to my Xfinity ID and I was never given the number. I have now been rate-limited from SMS verification after repeated attempts. Please locate the new account by my service address and link it to mgt4, or provide another way to verify and link it.

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XfinityAmandaB

Official Employee

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3.4K Messages

15 hours ago

user_b09vp2 Thank you for stopping in for help with accessing your new account information in your Xfinity app. It sounds like there was an error linking the customer information, like your Xfinity ID and your contact information, to your new account. No worries. You should be able to complete and correct that on your end without waiting around for us. If you check out the steps here, you can see how to link the new account to your old account and current login information.

If you have any issues with that process, please let me know.

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user_b09vp2

My old account ending in 9598 is disconnected and still attached to my Xfinity ID

XfinityAmandaB

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