sandypepper - Hello! Thanks so much for reaching out and joining us here on the Xfinity Forums. I understand how concerning it can be when you’re having trouble accessing your email, and I’m glad you came to us for help. How are you accessing your email?
As a reminder, you can quickly and easily access your Xfinity (comcast.net) email either through the Xfinity app or by visiting connect.xfinity.com. Please note that if you haven’t signed in to your Comcast email account in over two years, it may be scheduled for closure—so it’s important to try signing in as soon as possible. When you’re ready, please try the following steps:
Go to connect.xfinity.com Enter your Xfinity ID and select Let’s go Enter your password and click Sign In
Let me know if you’re able to log in successfully or if you run into any issues along the way. I’m here to help!
sandypepper - Thank you. Can you walk me through the steps you're taking to access your email? Were you able to log in using the steps provided above? Have you tried clearing cache and cookies on your device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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sandypepper
Visitor
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3 Messages
5 hours ago
It takes me to the regular page but when I click on on email it takes me to a new sign-in page and just repeats this over and over
0
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XfinityThomasA
Official Employee
•
3.4K Messages
5 hours ago
As a reminder, you can quickly and easily access your Xfinity (comcast.net) email either through the Xfinity app or by visiting connect.xfinity.com. Please note that if you haven’t signed in to your Comcast email account in over two years, it may be scheduled for closure—so it’s important to try signing in as soon as possible.
When you’re ready, please try the following steps:
Go to connect.xfinity.com
Enter your Xfinity ID and select Let’s go
Enter your password and click Sign In
Let me know if you’re able to log in successfully or if you run into any issues along the way. I’m here to help!
3
0