My Internet Works - but once I sign into my account is says my services are disconnected and my account is not active?!

Xfinity Mobile – Added a line without my consent, messed up my bill, still waiting for a resolution.

Xfinity – Internet/Flex – requested a credit balance be refunded to me, received e-mail confirmation.

For the last 72 hours-  my Internet is still working, and I can log into my account – however – it shows:

This feature is unavailable

Your Xfinity services are disconnected. When I view users. This account is no longer active. Users cannot be added.

Multiple contact to reps has proved futile – staff is incompetent and obtuse.  

They fluff you to death with irrelevant responses, and ask dumb questions. How am I in a chat session from Billing to Tech back to Billing- and they ask stupid questions like ‘what is your complete name’ – um duh.

I literally started off the chat “MY INTERNET SERVICE IS STILL WORKING – I CAN LOG INTO MY ACCOUNT -  however once I log in, it says services are disconnected/account no longer active – I Am unable to see my internet service – just my Flex service.

18 minutes later – she says “As I can see your services are still active,  just to confirm you are not able to use the internet?”

SMH – you can’t make this up. It’s like they are trained to ask <EDIT: Language> questions. Why is the reading comprehension so poor in that country?

Then she tells me she is billing, needs to send to tech, but don’t worry they can see the chat history – the next Agent – asks me for my complete name – <EDIT: Language> – smh a JOKE – I tell them to READ the chat history – I provided name, account number, and address without even being asked. She insists I need to repeat myself. So I copy and paste the entire previous chat history. She (Tech) sends me back to Billing – who asks for my name <EDIT: Language> ahaha says she can only see chat history from TODAY – yet the last 23 minutes are a blank…right.