My family deleted their account more than a year ago, and I can't reactivate it.

We now have another account, but would like to recover the old one. When I try, however, I am receiving an error stating, "This username is already taken."

When I try to log in, it tells me I have entered an incorrect username. How is the username already taken and also invalid?

I know this has nothing to do with the "90 days" thing, and the email is still linked to old accounts as a two-step verification email. I can't access those accounts until this problem is fixed, and it hasn't been for a long time.

Responses

XfinityAlyssaA

Official Employee

•

1.8K Messages

2 years ago

Good evening @user_92ed37, and thank you for reaching out on our Community Forums regarding your account concerns, we greatly appreciate it! May I ask when the last time you accessed your Xfinity account?

1

0

U

user_92ed37

Visitor

•

4 Messages

@XfinityAlyssaA Around December of 2021, maybe January of 2022.

2 years ago

0

XfinityAlyssaA

Official Employee

•

1.8K Messages

2 years ago

Thank you so much for your response @user_92ed37 and had you previously linked your old and new accounts? You can link, unlink and switch between multiple accounts by following the instructions listed here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. -AlyssaA

4

0

U

user_92ed37

Visitor

•

4 Messages

@XfinityAlyssaA The account wasn't linked to anything, and I cant do that now. As I said, the email no longer exists. My problem is that it hasn't existed for over a year, and I still cant remake it.

2 years ago

0

XfinityAlyssaA

Official Employee

•

1.8K Messages

Thank you so much for confirming that information for me @user_92ed37. Unfortunately, if you don’t log in to your Xfinity Email account at least once every 12 months, we’ll designate it as inactive. We apologize for any inconvenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_92ed37

Visitor

•

4 Messages

@XfinityAlyssaA So why does it say that the username is taken, yet there is no account with that name?

(edited)

2 years ago

0

XfinityJosephA

Official Employee

•

1.7K Messages

@user_92ed37 Our system might be seeing the ID as duplicate. This is an article that can help get us more information about what you are experiencing when trying to reactivate the Xfinity ID. There is a chance it's been too long, and we can't get that ID back or reactivated. We want to do all we can to help, so please send us a direct message, so we can see what we can do. Just use the Direct Messaging icon next to the bell icon to send your name and service address to "Xfinity Support."

https://www.xfinity.com/support/articles/email-activity

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Sign-In and Account Management

user_92ed37

My family deleted their account more than a year ago, and I can't reactivate it.

XfinityAlyssaA

user_92ed37

XfinityAlyssaA

user_92ed37

XfinityAlyssaA

user_92ed37

XfinityJosephA

New to the Community?