Visitor
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1 Message
My bill and service
Yes my bill is showing that I paid the first one I got up this morning and on my account it says that I owe $405 I'm not understanding that and when I called the phone service it's telling me what I need to do as far as calling they can't help me but online so what am I supposed to do from here
XfinityThomasC
Official Employee
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3.5K Messages
4 hours ago
Hello, @user_58q26y I can review your account to confirm your last payment and the current balance. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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