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user_nkd52o
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Thursday, January 25th, 2024 11:22 PM

Closed

my account

It says I can't make changes to my own account that by the way I closed 6 months ago.I need to contact the account  holder also it say I recived a 100.00  dollar gift card can't access  thst either.

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Updated 

11 months ago

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Expert

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31K Messages

11 months ago

@user_nkd52o 

It says I can't make changes to my own account that by the way I closed 6 months ago.I need to contact the account  holder also it say I recived a 100.00  dollar gift card can't access  thst either.

What kind of changes are you attempting to make on a closed account?

If you were to receive a Visa Gift card it should have been sent to you.

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XfinityShawn

Official Employee

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1.1K Messages

11 months ago

@user_nkd52o We can help you with your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_mhyhz1

3 Messages

@XfinityShawn​  And you're going to help me help. You're gonna give me the $100 gift. Card that I received but can't use. Or you're going to tell me why somebody else's name was on my account that I closed months and months and months ago.

11 months ago

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XfinityDilary

Official Employee

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1.8K Messages

@user_mhyhz1 What kind of change are you trying to make? Is the gift card under your name? Was this for a residential account service promotion? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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Again

Expert

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31K Messages

@user_mhyhz1​ 

@XfinityShawn​  And you're going to help me help. You're gonna give me the $100 gift. Card that I received but can't use. Or you're going to tell me why somebody else's name was on my account that I closed months and months and months ago.

You say you received the gift card but you can't use it?  Was it because it expired before you tried using it?

Without giving the employees the information they request it's a bit hard to help you at all.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

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user_mhyhz1

3 Messages

No it is not expired

11 months ago

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user_mhyhz1

3 Messages

@XfinityDilary​ yes my home account I was not trying to change anything  just trying to sign in because it told me to.i was trying to set up new account but my old one was still active  for some reason I had called and cancled it months and  months ago

11 months ago

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