U

Visitor

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1 Message

Mon, Jul 5, 2021 5:27 PM

My account

Hi, I ordered xfinity WiFi about 5 days ago and I haven’t received any confirmation email. I tried calling but they can’t direct my call to a representative because they said by account is not found. I tried to log into my account on xfinity but it says they are having trouble finding my account. I’ve already put in my card information so I’m confused. 

Responses

Official Employee

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2.7K Messages

2 m ago

Good afternoon, user_b0f5a4. Thanks for posting. We want to welcome you as a new soon-to-be customer! So sorry for the trouble and confusion here, you're in the right place for help. Please send us a chat message, so we can look further into this. Be sure to include your first and last name, your physical address, and the email that you used to sign up.

 

To send a peer-to-peer chat:
Ensure you are first signed in, then you will see a chat icon at the top right of your page. Click that or follow this link: https://comca.st/3dymapU
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

Thanks!

Visitor

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1 Message

14 d ago

My name is [EDIT] and my phone number is [EDIT] I am trying to pay my bill for 9.95 for internet but when I put my phone number in it pulls up [EDIT] account he moved and I have my own account why is my phone number not associated with my account I cant find my bill with my account number but I do have a account because I'm on my WiFi from Comcast and I pay my bill every month now I can't pay my bill because you say I have no account what is going on I need to pay my bill please find my account now

EDIT: Removed personal information including name and phone number. Please review Forums Acceptable Use Policy.

(edited)

XfinityBrie

Official Employee

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346 Messages

Thank you for joining us here in the Xfinity Support Forums @user_34413a. Your post has been edited to remove personal identifying information. For your safety and privacy, we ask in the future you do not post information including Your full name, telephone number, Physical/Mailing Address, Email addresses, Credit Card numbers, Account numbers, or Other personally identifiable information publicly. You can review our Xfinity Forum Acceptable Use Policy for more details if needed.

 

To assist with any account specific concerns regarding billing, I invite you to send us a direct message with the account information so we can best assist. I've included details below how to send a direct message:

 

To send a direct message:

 

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/2WV9WSQ
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

 

 

Thread being closed. If there are any additional issues or concerns, please open a new thread in the appropriate forum.

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