Visitor
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1 Message
My account
Hi, I ordered xfinity WiFi about 5 days ago and I haven’t received any confirmation email. I tried calling but they can’t direct my call to a representative because they said by account is not found. I tried to log into my account on xfinity but it says they are having trouble finding my account. I’ve already put in my card information so I’m confused.
CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Good afternoon, user_b0f5a4. Thanks for posting. We want to welcome you as a new soon-to-be customer! So sorry for the trouble and confusion here, you're in the right place for help. Please send us a chat message, so we can look further into this. Be sure to include your first and last name, your physical address, and the email that you used to sign up.
To send a peer-to-peer chat:
Ensure you are first signed in, then you will see a chat icon at the top right of your page. Click that or follow this link: https://comca.st/3dymapU
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
Thanks!
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user_34413a
Visitor
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1 Message
4 years ago
My name is [EDIT] and my phone number is [EDIT] I am trying to pay my bill for 9.95 for internet but when I put my phone number in it pulls up [EDIT] account he moved and I have my own account why is my phone number not associated with my account I cant find my bill with my account number but I do have a account because I'm on my WiFi from Comcast and I pay my bill every month now I can't pay my bill because you say I have no account what is going on I need to pay my bill please find my account now
EDIT: Removed personal information including name and phone number. Please review Forums Acceptable Use Policy.
(edited)
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