Visitor
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1 Message
my account will not load
I am trying to look at my statement and the my account page will not load. It just keeps giving "try again" over and over and over and over.
Visitor
•
1 Message
I am trying to look at my statement and the my account page will not load. It just keeps giving "try again" over and over and over and over.
EG
Expert
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112.9K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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32.3K Messages
9 months ago
@user_3dc361
Have you tried a different browser or tried incognito/private mode in your current browser?
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XfinityEricB
Official Employee
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2.5K Messages
9 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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