L

Visitor

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2 Messages

Mon, Jun 6, 2022 9:17 PM

My Account Page Not Loading

I've been trying to access the My Account page, but can never get past "Hmm, that page didn't load correctly". Is there anyway to fix this or work around this issue. I been trying for the past week to access this page.

Official Employee

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96 Messages

4 m ago

@lwashin14 Thanks for reaching out to us today. Are you trying to access the My Account page from our website or are you using our Xfinity My Account app on one of your smart devices when trying to sign in?

Visitor

 • 

2 Messages

@XfinityJamie​ I was trying to access the My Account page through the website.

Official Employee

 • 

96 Messages

@lwashin14 Thanks for the clarification, I can take a closer look into this situation with you. Can you please send a direct message with your full name and complete service address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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