Visitor
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1 Message
My Account has been inactivated before the date it is supposed to
Hi,
I am moving and currently have two accounts going with services installed at both addresses. My old address's internet is supposed to be deactivated on the 18th of July, but it seems my account has been inactivated before that date (on July 15th), and service is no longer being provided to the address. Is there a way to have the address reactivated and have both addresses have service at the same time?
XfinityTommy
Official Employee
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3K Messages
6 days ago
user_6c3e0y Very sorry to hear about this situation on the deactivation for the previous property. I can easily get this sorted out for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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