my account and passwords need to be hanged

user_rykyvy Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services :). Can you share a little background so I can offer the best solution? Are you a new customer, an existing customer transferring service to a new location, or starting a new account after a period of not having service with us? If you need to create a new online profile, you can follow these instructions: https://www.xfinity.com/support/articles/create-xfinity-username.