My acc inactived

We move and open an new account. Now the staff on Manchester type in a wrong digit of my bank account number. I called 8009346489 and asked support chat online and no one can help me. I log in and my acc is inactive with new address but old account number. I call ask to help and they can't instead of let me go to local office again. Who can help me?

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user_90jz8u

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2 Messages

2 days ago

I didn't get any answers!!

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XfinityEricB

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3.6K Messages

user_90jz8u Thanks for reaching out to us here on Forums with your account concerns. We can certainly help get everything sorted out for you here, and happy to assist!

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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1 day ago

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Sign-In and Account Management

user_90jz8u

My acc inactived

user_90jz8u

XfinityEricB

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