Visitor
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6 Messages
Multiple linked accounts gone
We have several Xfinity accounts for our residential guest suites attached to one main username/password. A few months ago the main account had services removed and I attempted multiple times to have one of the active accounts renamed as the primary account. Now when I log in, all of the other linked accounts are missing and the only one showing is the non-active account. We have had this set up like this for years and I need it fixed.
You took away the ability to make payments online without having to login. None of the accounts have a mobile number connected to it, so I can't set them up individually. I just want them back the way they were. Plus there was no warning or email sent that this was going to happen.
XfinityKam
Official Employee
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174 Messages
4 hours ago
@corpunit1745 Thank you for reaching out here on Forums, I understand the need and importance of having your accounts linked, Lets try to get your account back on track, you can create a user for them and add a mobile number then link them. Please try the following steps https://www.xfinity.com/support/articles/create-xfinity-username. Let me know how this works.
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corpunit1745
Visitor
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6 Messages
3 hours ago
I already had the accounts linked. I want them restored to the existing username and one of the active accounts made the primary. I can't even add any users to the primary account because the primary account is no longer active.
(edited)
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