Multiple accounts and billing

Hello @user_070b64 we apologize you were unable to reach anyone to assist with linking your accounts, so my team would like to assist.

 

In the URL link below will guide you on how to link your accounts:

 

https://www.xfinity.com/support/articles/link-separate-xfinity-accounts-in-my-account

 

 

If you have two or more separate Xfinity accounts, that already have Xfinity IDs associated with them, you can still link multiple accounts to one Xfinity ID.

 

How to Link Xfinity Accounts That Have Existing Xfinity IDs

Note: The terms “account 1” and “account 2” are used in this article to help clarify the account linking process; account 1 should be the main residence.

1. Sign into account 2 as the Primary user, and go to the Users  tab.
   • Click Add a New User.
   • Select the role you'd like the Xfinity ID to have on the account.
   • Enter a First and Last name.
   • Enter the mobile phone number associated with account 2.
2. An SMS text message will be sent to that contact point containing a link
3. Open the SMS or email link, then type in the street address associated with your account 1.
4. Complete the security check by entering the characters shown on the screen, then select Continue.
5. Enter the password for your account 1’s Xfinity ID and click Continue.
6. Choose the account you want to access and click Continue.

Sign in with the Primary Xfinity ID associated with account 1.

 

Select My Account > Switch to see both accounts

 

Choose the account you want to view and select Confirm