Visitor
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1 Message
Multiple account [Edited]
When I log in to my account it shows two service addresses, and neither has my plans on it. When i call, they say theres 5 accounts under my name and it takes ages for them to find the one with the services on it. They always say they have "consolidated them" or "closed" the unused accounts. They're apparently [Edited: "Language"] me because the problem remains after over 10 hours on support over about 7 different calls. If this isn't fixed i cant view my accounts online, and even the physical location usually cant find my plans. Im sure at&t would love me as a customer, and im starting to think its not worth staying. I cant spend 2 hours on the phone every time i want to look at my plan. Somebody HAS to fix this nonsense. The physical employees told me they cannot do anything
XfinityRay
Official Employee
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3.1K Messages
3 days ago
HI there, HumpyDumpy13! I am sorry it has been a struggle to view your active account. We want things to be easy and working for you. We will get this fixed so you can view your account anytime you want. This link shows how to link, unlink, and switch between accounts, https://www.xfinity.com/support/articles/switching-between-multiple-accounts. You can unlink any past addresses/accounts you no longer want to view. Once you unlink them, it can take up to 72 hours for the Xfinity app and our website to update where you no longer see them. Please let me know if you are able to complete those steps or if you have concerns along the way.
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