Congrats on the move, @user_g9r7yd. You've reached the right place for help. We'll gladly get you connected at the new home. Please send us a Direct Message with your full name, current address, and new address. We look forward to your message.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityLinda
Official Employee
•
2.5K Messages
5 hours ago
Congrats on the move, @user_g9r7yd. You've reached the right place for help. We'll gladly get you connected at the new home. Please send us a Direct Message with your full name, current address, and new address. We look forward to your message.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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