Visitor
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1 Message
Moving addesses
I have already moved and set up my existing Wi-Fi router. Now all I need to do is change my address from my old place to my new address. Every time I try to change it on the website it says we’re sorry and to contact support but every time I contact support it sends me to the Xfinity assistant who tells me to change it on the website. I just need to talk to a representative to help me with changing my address.
XfinitySean
Official Employee
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573 Messages
7 hours ago
Hi there user_ue4oyc, thanks for taking the time to reach out through the community forums! I'd first like to say congratulations on the move, and thanks for taking us with you! Our team would be more than happy to look over the account to see what's sticking! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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