I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Evidently this problem still isn't solved, and it's been since at least August as far as I can tell. I've tried multiple browsers and devices, and it's now almost 5 months since the problem started. Moving in a week, may just go to another provider... this is ridiculous.
It's still isn't solved. I'm moving in 3 days. I best not be getting charged an early termination fee because I have to shut off my old service, and restart a new service at my new location. Absolutely nuts!!
Hello @user_0403c2 I hate to hear that you're having issues signing up for services, but I would be happy to take a look for you and assist with the process. Since this is an old thread, I do ask that you create your own thread and post there so I can assist you there.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Arishaig
New Poster
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1 Message
7 m ago
I see the same thing in multiple browsers. Looks like their page is broken right now.
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ComcastJonathan
Official Employee
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839 Messages
7 m ago
Hi @Arishaig and @kh14 ,
I just reached out to some folks and we're seeing some people with the issue.
Could you private message me the results from this link https://www.xfinity.com/buy/healthcheck/ and we'll add it to an existing ticket?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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amybuffum
New Poster
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1 Message
4 m ago
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ajl1966
Visitor
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1 Message
16 d ago
It's still isn't solved. I'm moving in 3 days. I best not be getting charged an early termination fee because I have to shut off my old service, and restart a new service at my new location. Absolutely nuts!!
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