Visitor
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3 Messages
Moved and Address did not change
I am currently in a divorce proceeding and I need to remove service and billing for <Edited: Personal Information> and need to retain service at <Edited: Personal Information>. There seems to be no way to accomplish this or talk to a real person to get it reolved. Haw can I get this fixed so I am no longer paying gor the <Edited: Personal Information> internet service?
Thanks, <Edited: Personal Information>.
XfinityRay
Official Employee
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3.9K Messages
2 hours ago
Hi there, @user_stw8oi! I am sorry to hear you are going through a divorce. I understand that can be stressful. You are at the right place to close down the account that you no longer need. We can get that accomplished and off your plate. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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