New Poster
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5 Messages
Mistakenly linked accounts
I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed.
Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but will it still be free or will there be a charge?
I found out that a modem is being shipped as well, so I wonder if I can just keep the white one that is already connected.
Any help is appreciated.



XfinityDena
Official Employee
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4.5K Messages
8 hours ago
Thank you for reaching out @Ms_CherB I am sorry that a new account was opened. Is NowTV being free a promotion you had on your older account?
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Ms_CherB
New Poster
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5 Messages
2 hours ago
I got Peacock and Disney Plus along with the NowTv.
I thought I was changing the price for my original package to $50 but it turned out that it was added as a whole separate account. There is now an account for $50 and one for $125 at my address.
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Ms_CherB
New Poster
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5 Messages
1 hour ago
Thank you, I just sent a message.
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