Ms_CherB's profile

New Poster

 • 

5 Messages

Tuesday, August 4th, 2026 7:47 AM

Mistakenly linked accounts

I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed.

Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but will it still be free or will there be a charge?

I found out that a modem is being shipped as well, so I wonder if I can just keep the white one that is already connected.

Any help is appreciated.

Oldest First
Selected Oldest First

Official Employee

 • 

4.5K Messages

8 hours ago

Thank you for reaching out @Ms_CherB I am sorry that a new account was opened. Is NowTV being free a promotion you had on your older account? 

New Poster

 • 

5 Messages

I’m not sure if it was a promotion but I was told it was free with the gigabyte package.

Official Employee

 • 

4.5K Messages

For Gigabit our customers will get Peacock Premium included (normally $0 for 24 months). Is this the streaming service you are thinking about? @Ms_CherB

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

New Poster

 • 

5 Messages

2 hours ago

I got Peacock and Disney Plus along with the NowTv.

I thought I was changing the price for my original package to $50 but it turned out that it was added as a whole separate account. There is now an account for $50 and one for $125 at my address.

New Poster

 • 

5 Messages

1 hour ago

Thank you, I just sent a message.

forum icon

New to the Community?

Start Here