Ms_CherB's profile

New Poster

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4 Messages

Tuesday, August 4th, 2026 7:47 AM

Mistakenly linked accounts

I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed.

Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but will it still be free or will there be a charge?

I found out that a modem is being shipped as well, so I wonder if I can just keep the white one that is already connected.

Any help is appreciated.

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Selected Oldest First

Official Employee

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4.5K Messages

6 hours ago

Thank you for reaching out @Ms_CherB I am sorry that a new account was opened. Is NowTV being free a promotion you had on your older account? 

New Poster

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4 Messages

4 minutes ago

I got Peacock and Disney Plus along with the NowTv.

I thought I was changing the price for my original package to $50 but it turned out that it was added as a whole separate account. There is now an account for $50 and one for $125 at my address.

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