Mistaken Shipment?

I was mistakenly shipped a new customer package. I tried to cancel this today and spoke with one of your representative, but I am still receiving “shipping updates” saying it is getting sent through UPS. How do I cancel this shipment and deactivate the account

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XfinityAmandaB

Official Employee

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2.7K Messages

4 years ago

Hello @user_72fe5a that is a great question thank you for coming to our community forums for help! If the order has already shipped you can refuse the shipment once it arrives I just put a note on my door if I am not home. Once the equipment/services with the order are not activated after a few days the account will automatically close out and with our customer 30-day guarantee, there will be no issues at all for you. If you have any more questions let us know.

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user_72fe5a

Visitor

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2 Messages

4 years ago

Thank you! This was helpful.

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XfinityAldrik

Official Employee

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2.3K Messages

You're welcome! Have a great rest of your day!

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4 years ago

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user_72fe5a

Mistaken Shipment?

XfinityAmandaB

user_72fe5a

XfinityAldrik

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